I-94 No Record Found for Traveler: Fix Missing Records

Seeing "no record found" when you search for your I-94 is alarming — especially when your work authorization, visa extension, or adjustment of status depends on that record being there. You're not imagining things, and you're not alone: CBP (U.S. Customs and Border Protection) processes more than 350 million traveler arrivals and departures annually, and a consistent share of those entries surface data mismatches, processing delays, or system gaps that leave travelers without a retrievable record. The good news is that most cases have a clear fix. This guide walks you through who needs a Form I-94, why records go missing, and precisely what to do when yours can't be found — including when to escalate to a FOIA request and what the overstay monitoring system means for your stay.

Who needs an I-94 form

Your I-94 is the federal document that governs how long you're authorized to stay in the United States and under what visa category. Understanding whether you're required to have one is the first step before troubleshooting a missing record.

Form I-94 is the arrival/departure record issued by a CBP officer to nonimmigrant visitors at the time of admission to the United States. It records your date of entry, your class of admission, and your admit until date — the date by which you must depart or extend your status. Most nonimmigrants access their I-94 electronically through the official CBP I-94 website.

CBP issues Form I-94 to all visitors except the following four categories:

• U.S. citizens: No I-94 is issued; citizens are not subject to admission terms or authorized stay limits.
• Returning resident aliens (lawful permanent residents): Green card holders returning from international travel do not receive an I-94.
• Aliens with immigrant visas: Those entering the U.S. on immigrant visas to become lawful permanent residents do not need an arrival/departure record in this format.
• Most Canadian citizens visiting or in transit: Canadian visitors generally do not receive an I-94, though Canadians admitted in a nonimmigrant work classification — such as TN workers or L-1 intracompany transferees — do receive one and can retrieve it online.

If you fall into any of these exempt categories, a "no record found" result is expected, not a problem. The most common confusion involves Canadian nationals, who may have crossed into the U.S. dozens of times without ever receiving an I-94. If a Canadian is later admitted in a TN or L-1 status, they should have a record for that entry specifically.

For everyone else — holders of B-1/B-2 visitor visas, F-1 student visas, H-1B work visas, J-1 exchange visitor visas, or any other nonimmigrant visa — a valid, retrievable I-94 is required proof of lawful admission. This applies equally to international students entering in F-1 or M-1 status: your I-94 governs the terms of your admission regardless of your SEVIS (Student and Exchange Visitor Information System) record. If yours is missing, the steps below apply directly to you.

How to retrieve your Form I-94 or travel history

Before concluding your record is missing, make sure you've attempted every retrieval method available. CBP provides several options, and a record that doesn't surface via one method may appear through another.

Required information to access your I-94

You'll need to gather a few key details before running any I-94 search, because every lookup matches your input against exactly what CBP entered at your port of entry. Having all of it ready will save time and reduce the chance of a mismatch.

You'll need:

• Given name and surname: Exactly as printed in the travel document you used at entry. If your passport lists more than one first or last name, enter both.
• Date of birth: In the format the system expects — typically MM/DD/YYYY.
• Passport number: From the specific passport you presented to the CBP officer at entry, not a newer or different one.
• Country of citizenship: Your passport's country of issuance.

If any of these details differ even slightly from what the CBP officer entered into the system — a transposed digit in your passport number, for instance — the lookup will return no record even if a valid I-94 was created. That's not a missing record; it's a mismatch, and it's fixable.

Using the official CBP I-94 website

The primary retrieval method is the CBP I-94 website, which you can use to access your most recent I-94 record and a history of your U.S. arrivals and departures.

1. Navigate to i94.cbp.dhs.gov.
2. Select "Get Most Recent I-94."
3. Enter your first name, last name, date of birth, passport number, and country of citizenship as they appear in the travel document used at entry.
4. Review your most recent I-94 record, which will include your I-94 number, class of admission, and admit until date.
5. To access your travel history, select "View Travel History" and enter the same information. The system returns a list of your U.S. arrivals and departures for approximately the past 10 years.

If you receive a "no record found" message after a careful attempt, do not immediately assume your record doesn't exist. Work through the alternative methods below before escalating.

Retrieving I-94 with A-Number (Alien Registration Number)

If you have been issued an Alien Registration Number (A-Number) — a nine-digit number assigned to noncitizens who have had contact with USCIS (U.S. Citizenship and Immigration Services) or immigration courts — you can use it as an alternative identifier to retrieve your I-94. The CBP I-94 website includes an option specifically for A-Number lookup, which can surface records that don't respond to passport-number searches.

This pathway is particularly useful for:

• Individuals who have adjusted status: You may have used multiple travel documents across multiple entries, making passport-based lookups inconsistent.
• Travelers with petition-linked records: If your I-94 record is tied to a USCIS petition rather than a visa stamp, the A-Number search is more reliable.
• Anyone with name variations across records: If your name appears differently across various government records, the A-Number provides a consistent identifier.

To use this option, select "I-94 with A-Number" on the CBP website and follow the prompts. You'll need your A-Number, date of birth, and country of citizenship.

Accessing travel records for expired or previous passports

One of the most common reasons I-94 searches fail is that a traveler runs the search using their current passport number when the actual entry was made on an older passport. Your I-94 is tied to the document you presented at the port of entry — not to your most recent travel document.

If you've renewed your passport since your last U.S. entry:

1. Locate the expired passport you used when entering the United States.
2. Run the I-94 lookup using that passport's number, not your current one.
3. If the old passport is unavailable, the Machine-Readable Zone (MRZ) scan feature in the CBP Link mobile application may help recover the record by scanning your current passport and cross-referencing against your A-Number if you have one.

CBP also notes that travelers who have downloaded the CBP Link Mobile Application and signed in through Login.gov can use the "Get Most Recent I-94" tab within that app as an alternative search method.

Common reasons why I-94 records show "no record found"

A missing I-94 record is almost never a sign that your entry was invalid. In the overwhelming majority of cases, it points to one of a small number of identifiable, correctable causes.

Recent entry timing delays

If you entered the United States within the past 24 to 72 hours, your I-94 record may simply not have propagated through the CBP system yet. Electronic records from air and sea ports of entry are typically available within a few hours of arrival, but processing backlogs at busy ports can introduce delays. Land border entries can take longer to appear, particularly at high-volume crossings.

If your entry was recent, wait 24 hours and try the lookup again before taking any further action. For land border entries, allow up to 72 hours before escalating.

Data entry errors at port of entry

This is the single most common cause of a genuine "no record found" result for travelers who were validly admitted. When a CBP officer processes your entry, they key your biographical and document information into the electronic system manually or via document scanning. Errors at that step create a record filed under the wrong information — it won't surface when you search using your correct details.

Misspelled names or biographical information

Name mismatches are particularly common for travelers whose names contain characters, diacriticals, or transliterations that don't map cleanly into ASCII text. A name like "María José Fernández" might be entered as "Maria Jose Fernandez," or a two-part surname might be recorded as a middle name. Similarly, date of birth errors — including day/month transpositions between different date-format conventions — can bury a valid record under a slightly wrong identifier.

If you suspect a name mismatch, try variations: your name as it appears in the MRZ of your passport, your name as it appears on your U.S. visa, and your name as it appears on your airline ticket. These three versions can differ, and the officer may have used any one of them.

Incorrect document numbers

Passport numbers and visa numbers are both potential sources of transcription errors. A "0" entered as an "O," or a single transposed digit, will produce an admission record that won't match your search. If you have a copy of your entry stamp or any documentation from your arrival, compare it against the details you're searching with. Even a single character difference will return no result.

System processing delays

Separate from timing delays at entry, CBP's centralized database occasionally experiences processing gaps when data from various ports of entry is being consolidated. Air and sea arrivals feed into the CBP system differently than land border crossings, and records from smaller land ports — including ferry ports and less-trafficked crossings — may update on a less immediate cycle.

These system-level gaps are typically self-resolving within a few days. If your entry was at a land border and your record doesn't appear within 72 hours, that's the signal to move toward CBP contact rather than continued self-service searches.

Entry method variations

Your entry method affects both how your I-94 is created and how it appears in the online system. Here's how each method works:

• Air and sea arrivals: CBP issues electronic I-94s automatically at the port of entry. No action is required from you to generate the record.
• Land border arrivals: You must apply for an I-94 and pay the applicable fee — currently $30 per person as of September 30, 2025. If this fee was not paid and an I-94 was not applied for, no electronic record will exist.
• Ferry arrivals: Only selected ferry ports participate in the provisional I-94 program. Check the CBP I-94 website FAQ to confirm whether your ferry port of entry is included.
• Visa Waiver Program (VWP) entries: Travelers entering under ESTA (the Electronic System for Travel Authorization) receive an I-94 under the VWP class of admission. These records appear in the standard I-94 lookup using passport information.

What to do when unable to retrieve I-94 or travel history

If you've worked through all the retrieval methods and your I-94 record still doesn't appear, the following steps move from self-service corrections toward formal CBP contact.

Verify your information accuracy

Before contacting anyone, conduct a thorough cross-check of the travel information you're using in your searches. Small discrepancies are the most common culprit, and catching them here saves time.

• Compare your name exactly as it appears in the MRZ of your passport (the two machine-readable lines at the bottom of the biographical data page).
• Confirm you're using the correct passport — specifically the one you presented at the port of entry, not a newer one.
• Double-check your date of birth against all documents, including your passport, visa, and any airline booking records.
• Verify the country of citizenship you're entering matches your passport's issuing country exactly as it appears on the document.

If you traveled with an expired visa but a valid petition approval (Form I-797), the CBP system may have recorded different details than what appears on your visa. Try searching with information drawn from your petition approval rather than your visa.

Check alternative entry records

Even without an I-94, you likely have documentation of your lawful entry. Gather these records — they'll be needed for any correction request:

• Your passport admission stamp from the port of entry.
• Airline boarding passes or electronic flight records.
• Hotel check-in records or car rental receipts from your first days in the U.S.
• If you entered by land, toll records, fuel receipts, or bank transactions from near the border crossing date.
• Any Form I-797 approval notices if your admission was tied to a pending or approved petition.

These documents don't replace an I-94, but they give CBP and USCIS what they need to verify that your entry occurred and to correct or create the missing record.

Contact CBP for assistance

If self-service retrieval and information verification don't resolve the issue, your next step is to contact CBP directly. There are three channels:

1. CBP help center online form: Submit a correction request through help.cbp.gov. This is the recommended first step for electronic I-94 errors when your passport notation is correct and only the electronic record needs updating.
2. CBP Info Center by phone: Call 1-877-CBP-5511 (1-877-227-5511), Monday through Friday between 8:30 a.m. and 5:00 p.m. Eastern Time. Have your passport, visa, and any other travel documentation ready.
3. Deferred Inspection Site: For situations requiring in-person assistance — including cases where your passport stamp is also incorrect, or where the error needs to be resolved urgently — locate your nearest CBP Deferred Inspection Site. These are CBP offices at ports of entry and international airports that handle I-94 corrections, status adjustments, and admission record issues. Walk-ins are accepted at most sites, but hours vary, so confirm in advance.

When contacting CBP, be concise and bring only the documents directly relevant to your specific discrepancy. A clear explanation of the error — "my passport number appears to have been entered incorrectly, the correct number is XXXXXXXX" — will move your case faster than a general inquiry.

Submit a FOIA request for travel records

If CBP's correction channels cannot locate or fix your record, or if you need historical records going back beyond what the standard I-94 website provides, a Freedom of Information Act (FOIA) request is the appropriate escalation. This pathway is covered in depth in the dedicated section below.

How to apply for a provisional I-94

If you're planning to enter the United States by land border — or if you need to establish an I-94 record in advance of a land crossing — a provisional I-94 gives you the option to complete most of the paperwork before you arrive.

When you need a provisional I-94

A provisional I-94 applies specifically to land border and select ferry port entries. Travelers arriving by air or sea have their I-94 issued automatically at the port of entry by a CBP officer — no advance application is needed. For land border crossings, however, the I-94 must be actively applied for, either in advance online or in person at the port of entry.

You should consider applying for a provisional I-94 if:

• You are crossing a U.S.–Mexico or U.S.–Canada land border in a nonimmigrant classification that requires an I-94 (e.g., TN, L-1, B-1/B-2, F-1, H-1B).
• You want to reduce processing time at the port of entry.
• You are entering at a high-traffic border crossing where in-person processing lines are lengthy.

Important note: A provisional I-94 does not guarantee entry into the United States. A CBP officer at the port of entry makes the final admission determination. The provisional record is confirmed and finalized at the time of physical admission.

Online application process

The provisional I-94 application is completed through the official CBP I-94 website. The process takes approximately four minutes, according to CBP's own paperwork burden estimate:

1. Navigate to the CBP I-94 website and select "Apply for I-94."
2. Enter your biographic information: full name, date of birth, and country of citizenship.
3. Enter your passport details: document number, country of issuance, and expiration date.
4. Enter your visa details if applicable, and your SEVIS number if you are entering in a student or exchange visitor classification.
5. Pay the $30 application fee via credit or debit card (payment is non-refundable).
6. Receive your provisional I-94 record. Print or save it for your records.

Applications can be submitted up to seven days before your planned date of entry. Do not apply more than seven days in advance — the application window is fixed.

Required documents and fees

To complete your provisional I-94 application, you will need:

• A valid, unexpired passport: Your current passport is required regardless of which document you previously used at entry.
• A valid U.S. visa: Required if your nationality and classification are not visa-exempt.
• Your SEVIS number: Required for F-1, M-1, and J-1 entrants.
• Form I-797 approval notice: Required if entering in an H-1B, L-1, O-1, or similar petition-based classification.
• A credit or debit card for the $30 fee: The fee increased from $6 on September 30, 2025, under the One Big Beautiful Bill Act (H.R. 1). This fee applies to land border entries only — travelers arriving by air or sea are not charged an I-94 application fee.

Port of entry completion requirements

Submitting a provisional I-94 application online does not complete the process. At the land port of entry, your CBP officer will:

1. Verify your identity against your passport and biometric data.
2. Confirm your admissibility to the United States.
3. Finalize and activate your provisional I-94 record if you are admitted.

If the officer determines you are not admissible, your provisional I-94 will not be activated. The $30 fee is not refunded in this scenario. Keep your provisional I-94 confirmation number until the record has been confirmed active on the CBP website following your crossing.

I-94 compliance and overstay monitoring

The CBP I-94 website does more than display your current record — it includes a compliance function that lets you track exactly how many days of authorized stay you have remaining and whether any notifications have been sent to your email.

Understanding the View Compliance function

The "View Compliance" tab on the CBP I-94 website shows your current immigration compliance status based on your most recent I-94 record. It reflects whether your admission period is still active, whether your status has been flagged as expired, and your remaining authorized days in the United States.

This function is most useful if you are close to your admit until date or uncertain whether a status extension has been properly reflected in CBP's records. Your immigration status document might reflect an approved extension while the CBP system still shows the original I-94 expiry — a discrepancy worth catching early.

Days remaining calculations

Your authorized stay is calculated from the admit until date listed on your I-94, not from your visa expiration date. These are two different things: your visa controls your eligibility to seek entry into the United States, while your I-94 controls how long you may stay once admitted.

The days remaining calculation on the compliance view counts directly from today's date to the admit until date on your most recent I-94. If your I-94 shows "D/S" (Duration of Status — meaning your stay is tied to maintaining a particular immigration status, not a fixed end date) rather than a specific date, you are authorized to remain as long as you maintain your immigration status. This applies to F-1 students, J-1 exchange visitors, and H-1B workers within an approved petition validity period.

10-day email notifications

CBP sends email notifications to travelers who have registered an email address when their authorized stay is approaching expiration. You'll receive these reminders to give you time to act — whether that means filing for an extension of stay, a change of status, or departing the United States before the admit until date.

Important note: Receiving a compliance notification does not trigger any enforcement action on its own. It is an informational reminder. But ignoring it has real consequences — taking no action before your I-94 expires is the scenario that creates legal problems. If you receive this notification, treat it as a deadline, not a warning.

Overstay consequences and Section 222(g)

Remaining in the United States past the date shown on your I-94 — even by one day — constitutes an overstay and carries immediate immigration consequences.

Under Section 222(g) of the Immigration and Nationality Act (INA), a nonimmigrant visa becomes automatically void if the holder stays beyond their authorized period of admission. This means the physical visa in your passport is considered invalid for future travel, even if it shows a future expiration date. To return to the United States after an overstay, you must apply for a new visa in your country of nationality — no exceptions outside of "extraordinary circumstances" as determined by the Department of State.

The unlawful presence penalties add another layer:

• 180 days to one year of unlawful presence: A three-year bar from reentry after departure.
• More than one year of unlawful presence: A 10-year bar from reentry after departure.

One important exception: if you filed a timely extension of stay or change of status application before your I-94 expired, and CBP or USCIS subsequently approved it, you are not considered an overstay even if the physical I-94 date passed while the application was pending. However, travelers who filed a late application — even one approved retroactively — remain subject to Section 222(g) and should seek legal advice before making any departure from the United States.

Departing the U.S. with Form I-94

Properly recording your departure from the United States matters for the same reason that having a correct arrival record matters: it establishes your compliance with your admitted terms. An unrecorded departure can look like an overstay even when it wasn't one.

Reporting departure by air, land, or sea

In most cases, your departure from the United States is recorded electronically without any action required from you:

• Air departures: Airlines transmit passenger departure data to CBP electronically. Your I-94 departure record updates automatically when you depart on a commercial flight.
• Sea departures: Cruise lines and commercial vessels transmit similar departure records to CBP.
• Land departures: Land border departure recording operates through agreements with Canada and Mexico, but coverage is not universal. If you are not a Canadian or Mexican citizen and you depart by land — particularly after your passport's expiration date stamp — your departure may not record properly. Retain physical evidence of your departure: entry stamps in your passport from the destination country, transportation tickets, and receipts or ATM transactions on the other side of the border.

Using the CBP Link mobile application

The CBP Link mobile application allows you to voluntarily report your departure from the United States. This is particularly useful for land crossings where automated recording may not capture your exit.

To report departure using the app:

1. Download and install the CBP Link application.
2. Sign in using Login.gov credentials.
3. Use the departure reporting function before or shortly after crossing the border.

Reporting your departure via the app creates a self-reported record within CBP's system that can serve as documentation if your automatic departure record fails to appear.

Paper I-94 departure procedures

Although CBP transitioned to electronic I-94 issuance and largely eliminated paper I-94 cards starting in May 2021, paper I-94s are still issued in certain limited circumstances. If yours was issued on paper, departing the country requires a physical step.

You must surrender your paper I-94 to the airline or a CBP officer when you depart the United States. If you depart by land, hand it to a border officer at the port of exit. Do not destroy or discard a paper I-94 before departing — it is your departure record, and failing to surrender it can create the appearance that you remained in the country beyond your authorized stay.

Freedom of Information Act (FOIA) requests for travel records

When standard retrieval methods and CBP contact fail, a FOIA request is the formal mechanism that can surface records going back decades — including records that predate the electronic I-94 system entirely.

When to submit a FOIA request

The CBP I-94 website displays travel history going back approximately 10 years. For some immigration purposes — including adjustment of status, naturalization, or demonstrating continuous residence for U.S. citizenship purposes — you may need records beyond that window.

FOIA requests are also the appropriate escalation when:

• CBP's standard correction channels have been unable to locate or fix your record.
• You need an official, certified copy of your travel history for a legal or administrative proceeding.
• Your travel record predates April 2013, when CBP began transitioning to electronic I-94s.
• Your entries are not appearing in the standard 10-year history and informal CBP contact has not resolved the issue.

Under the Freedom of Information Act, any person — including U.S. citizens, non-citizens, corporations, and public interest groups — has the right to request access to CBP records, including databases and travel records dating back to 1982.

Required documentation and forms

CBP no longer accepts FOIA requests submitted by mail, fax, or email. All requests must go through the CBP SecureRelease portal at securerelease.us or through foia.gov.

To submit a request for your own travel records:

1. Create an account on the CBP SecureRelease portal.
2. Describe the records you are seeking with as much specificity as possible: entry dates, ports of entry, document numbers used at entry, and the approximate timeframe of the records.
3. Provide your full name, current address, and date of birth.
4. Include your A-Number if you have one, along with any aliases or name variations that may appear in CBP records.
5. Upload a signed Certification of Identity form or a signed perjury statement to verify your identity.

If you are requesting records for another person, you must provide a signed Form G-28 (Notice of Entry of Appearance as Attorney or Accredited Representative) or another form of signed consent from the subject of the records.

Processing times and expectations

FOIA requests are not a quick fix — processing times with CBP typically run six to nine months, and complex requests may take longer. Once submitted, you'll receive an acknowledgment and a FOIA tracking number to check your request status online.

A few practical points worth knowing before you submit:

• FOIA records are not the same as a corrected I-94. If your record contains errors, the FOIA response will document what CBP's system shows — including those errors. You may need to use the FOIA response as evidence in a separate correction request or legal proceeding.
• Urgent requests can be expedited. If you need records for a pending immigration filing, explain the urgency in your request. CBP has expedited processing procedures for documented urgent needs.
• USCIS also accepts FOIA requests for records it holds, though CBP is generally faster for travel-specific records. Effective January 22, 2026, all USCIS FOIA requests must be submitted online through first.uscis.gov.

Conclusion

A "no record found" result on the CBP I-94 website is almost never the end of the road. The vast majority of missing I-94 records trace back to data entry errors, recent entry timing delays, or a mismatch between the passport used at entry and the one in the search — all of which have clear correction pathways. Work through the retrieval steps systematically, gather your supporting documentation before contacting CBP, and escalate to a FOIA request only when the standard channels have been genuinely exhausted. If your case involves a pending extension, adjustment of status, or any complexity around your authorized stay, getting legal advice from an immigration attorney before taking action is the safer move.

Frequently asked questions on I-94 no record found for traveler

Why is my I-94 travel history not found?

Your I-94 travel history shows "not found" most commonly because the search details you're entering don't exactly match what CBP entered at your port of entry. The most common culprits are passport number errors, name discrepancies, and using a current passport number when your entry was made on an older passport. If you entered the U.S. within the past 72 hours, a system processing delay may also be the cause. Try searching with the name exactly as it appears in the machine-readable zone of the passport you used at entry, and confirm you're using the correct document number for that specific entry.

Does a U.S. citizen need an I-94?

No. U.S. citizens are not issued Form I-94 when entering the United States. The form is issued only to nonimmigrant visitors as a record of their admission terms. If you are a U.S. citizen and a "no record found" result appears when you search, that result is correct and expected.

What if my I-94 departure record is missing?

A missing I-94 departure record — where your arrival appears in the system but no corresponding departure is recorded — can create the appearance of an overstay even if you left the U.S. properly. If this applies to your record, gather physical evidence of your departure: passport entry stamps from the country you traveled to, flight itineraries, boarding passes, and any transactions made abroad. Submit a correction request through help.cbp.gov with this documentation. For land border departures specifically, also check whether your entry into Canada or Mexico was recorded in those countries' immigration systems, as that can serve as corroborating evidence.

How can I get my travel history from my I-94 number?

Your I-94 number alone is not sufficient to retrieve a travel history through the standard CBP website. Travel history searches require your name, date of birth, passport number, and country of citizenship. If you have an I-94 number from a prior entry but need the associated history, use those biographical details to run the lookup on the CBP I-94 website. For records that predate the 10-year retrieval window or that aren't surfacing through online search, a FOIA request submitted through CBP SecureRelease is the appropriate path.

What information can I obtain from the I-94/I-95 website?

The CBP I-94 website is the official website for travelers visiting the United States, and it allows you to retrieve your most recent I-94 record (showing your I-94 number, class of admission, and admit until date), view and print your travel history of U.S. arrivals and departures for the past 10 years, check your compliance status and days remaining in your authorized stay, and apply for a provisional I-94 if you are entering by land border. The I-95 is the equivalent arrival/departure record for crew members, and crew members can retrieve their I-95 through the same website. The site does not provide visa application status, USCIS case status, or employment authorization information.

What is the difference between Form I-95 and Form I-94?

Form I-94 is the arrival/departure record issued to nonimmigrant visitors entering the United States. Form I-95 serves the same function for crew members — airline, maritime, and vessel crew who enter the U.S. in a crew classification (D visa or equivalent). CBP issues both forms electronically, and both are accessible through the same CBP I-94 website. The key difference is the class of admission: I-94 holders are admitted as visitors, workers, students, or other nonimmigrant categories, while I-95 holders are specifically admitted as crew and are subject to different stay restrictions and departure requirements.

What if someone accessed my I-94 or travel history without my consent?

The CBP I-94 website is a public-facing portal that does not require authentication beyond the traveler's biographical information and document details. This means that anyone who possesses your name, date of birth, passport number, and country of citizenship can technically access your I-94 record. If you believe your travel records have been accessed or misused, contact CBP through help.cbp.gov to report the concern. You may also contact DHS (U.S. Department of Homeland Security) through its Privacy Office if you believe a privacy violation has occurred. Using the CBP Link mobile application with Login.gov authentication provides a more secure, authenticated method of accessing your records and limits exposure compared to the unauthenticated web portal.